CollectStream: Empowering Revenue & Care

Secure, easy, and fast payments

We support paying with cards, checks and cash

Save Time and Increase Revenue

Steamline revenue, simultaneously improving patients' experience with your institution

Informative

24/7 access to all appointment, billing, and payment information

Flexible

Credit card, check, cash payments, automated payment plans, automated billing, and more.

Patient Friendly

Payment process is simple and clear

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Supports EHR systems

Information consistency in all your software

Reduce time spent on data input

Keep information safe and your staff less busy with data input by integrating CollectStream and your EHR product.

Safety

All data is kept safe from unauthorized third-party access

Time

Save your staff's time by integrating with the medical managements software you use

Revenue

Instant creation of payment plans, automatical billing and charging

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Integrated Patient Portal

Patients can pay and view payment and appointment history anywhere

Clarity and Comfort for your patients

Patient Portal is your secure way to keep in touch with patients on their payments, bills and aapointments history

Clear

24/7 access to full history of payments, bills and appointments

Fast

Patients don't need to show up to make a payment, they can do so anywhere and at any time

Automatic

Patients are automatically reminded about payments when they log into the Portal

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About

Start collecting payments without hassle
and offering your costumers additional service

Multicapable

CollectStream boosts your revenue by allowing you to accept and track payments, create payment plans, and automatically bill your patients. Keep your patients happy by making payments as user friendly as possible.

CollectStream saves your staff's time by integrating with your favorite EHR solution, and it allows your patients to pay from anywhere.

Accept payments done by check, card or cash
Integrate with your EHR system
Keep your patients informed

Generate automatic payment plans
Collect payments automatically
Patient Portal accepts payments done from anywhere

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Solutions

Collect payments comfortably
while your patients stay informed

Boost your revenue with fast and efficient payments

Payments done with credit cards, check, or in cash are accepted. CollectStream supports VISA, AMEX, MasterCard, and Discover.

Integrate with EHR

Save time by pulling patient data from your EHR system when needed.

Collect payments automatically

Create payment plans and charge your patients automatically

Keep patients informed with Patient Portal

Allow you patients to make payments from anywhere

Ideal for medical practices

Whether you have a small office or a network of offices spread among a variety of locations, CollectStream will be your ideal payment solution. Use the same system across all locations to keep track of financial operations and to stay informed. CollectStream is HIPAA compliant, so it saves you from having to protect patient data during payment transactions.

Save your staff's time: integrate with your medical management software so they don't have to repeat the same work. Integration with your management software is the best way to safely keep all information regarding your patients and their payments. Enter information in your EHR system as usual, and process payments in CollectStream with its broad functionality. CollectStream supports one-way and two-way integration depending on the sofware product you use.

Keep your clients happy with Patient Portal

Use Patient Portal to stay connected with your clients. This web solution powers your clients with 24/7 access to their payment history. It also allows them to check their appointments and to make online payments with their credit cards. Patients can pay wherever and whenever they can find time - there is no need to show up in person to pay dues. Patient Portal automatically generates and e-mails payment statements so that you and your patients can be sure that everything went well with their payments.

Increase your revenue with payment plans

Split payments into appropriate chunks and collect them automatically with CollectStream. When the time comes for the next payment, the patient's credit card will be charged accordingly. You and your patient will receive payment statements and receipts. Save your staff's and patient's time with fast, secure, and easy payments.

One solution to many processes

Eliminate payment queues in your office and reduce your staff's paperwork and waiting time. Keep your data consistent and up to date effortlessly, leaving more room for top service that will impress your patients and keep them coming back.

Security

CollectStream is built using best-in-class security measures. Our infrastructure has been architected to be one of the most flexible and secure environments available today. It provides an extremely scalable, highly reliable platform that enables our partners to deploy data quickly and securely.

Platform and policy tenets

To help you keep your data secure, we provide a wide variety of security features and tools. Our key platform and policy tenets include:

HIPAA complaint
PCI compliant
Information Security
Full encryption at multiple layers for data at-rest and data in-transit, including databases and/or files
Tiered network architecture with multiple firewalls between each tier
Secure architecture
Secure data integration
Extensive logging and audits to ensure ongoing security

Patient authentication and website security

Patients who access and pay their bills through CollectStream Patient portal are required to log in before accessing private information. These security features include:

Daily vulnerability scanning
Online seal displaying up-to-date security status
Extensive logging and audits to ensure ongoing security

Back office security

CollectStream provides numerous features to ensure the security of the Back Office interface. Below are our key security features:

SSL Encryption using 2048-bit RSA and SHA-256 key lengths
SSO authentication for secure and seamless integration with provider’s Health Information system
Role based access defining different roles for users. For example, an accounting user has access to bank information only and an Revenue Cycle Management department user has access to patient information.
Automatic log-out after a defined inactivity time
Audit logs of system usage

Frequently Asked Questions

Answers to some frequently asked questions

Which payment methods are supported by CollectStream?

CollectStream accepts payments in cash, by check or credit/debit cards (VISA, MasterCard, AMEX, DISCOVER)

Which EHR products are supported by CollectStream?

CollectStream works with the following products: Dentrix, Eaglesoft, Eaglesoft15, OpenDental, OrthoTrac, EClinicalWorks, EasyDental, PracticeWorks ImsEvo

Is CollectStream HIPAA compliant?

Yes.

How do patients register on Patient Portal?

Your patients provide you with their emails, which are securely stored in CollectStream database. To register on Patient Portal patients need to enter the email they gave you and follow the instructions.

Which OS/browsers are supported?

CollectStream and Patient Portal work in all modern browsers: Chrome, Firefox, Safari, and Internet Explorer, starting from IE9

Can I see history of transactions for any patient?

Yes, you can do this in CollectStream, and patients can do the same in their Patient Portal accounts.